The school has a wide range of policies and procedures which govern its safe and compliant operation. These are drawn from guidance and good practice established across the UK and reviewed on a periodic basis by the school and approved by the Board of Directors.

Tarabya British Schools is accredited by the Turkish Ministry of Education and Cambridge International Education. TBS is also a member of MAIS, COBIS, BCCT and EBA.

Tarabya British Schools is accredited by the Turkish Ministry of Education and Cambridge International Education. TBS is also a member of MAIS, COBIS, BCCT and EBA.

Safeguarding Children - Child Protection Policy

All children, young people, and their families will be required to read and agree to the safeguarding policy and procedures before enrollment. It is important for families to be aware of the actions that TBS faculty and staff may take if there are any concerns for a child or a young person’s safety.

It is equally important for families to understand that they may not be consulted before such action is taken. Knowing about child safeguarding procedures ahead of time helps parents to engage better in the process, meaning that change is more likely to take place.

Admissions Policy

Tarabya British Schools offer a dual curricula programme that is based on both the British and Turkish Education systems. Cambridge International Education systems are implemented from kindergarten and lead to IGCSEs and A Levels at high school. With the exception of Turkish language and cultural lessons all other lessons are taught in English. On graduating high school, the students not only receive A levels but also a high school diploma awarded from the Turkish government. It is important to note that these are not separate curricula but one integrated system.

Any nationality is welcomed at TBS. Our schools offer a perfect blend of domestic and international students. TBS is truly the best option of international standard education and local cultural experiences.

We have a flexible, rolling admissions policy and welcome applications for students aged 4 to 18 (Early Years through to Grade 12) all year round. We understand that families with more than one child will want their students at the same school and we do our very best to accommodate this.

Anti Bullying Policy

The aim of the anti-bullying policy is to ensure that students learn in a supportive, caring and safe environment without fear of being bullied. Bullying is anti-social behaviour and affects everyone; it is unacceptable and will not be tolerated. Only when all issues of bullying are addressed will students be able to fully benefit from the opportunities available at the school. Bullying is defined as deliberately hurtful behaviour, repeated over a period of time, where it is difficult for those being bullied to defend themselves. Bullying includes: (mainly repetitive) name-calling; taunting; mocking; making offensive comments; kicking; hitting; pushing; taking belongings; inappropriate text messaging and emailing; sending offensive or degrading images by phone or via the internet; producing offensive graffiti; gossiping; excluding people from groups; and spreading hurtful and untruthful rumours.

Attendance Policy

Raising standards in education and ensuring all students can fulfil their potential is an assumption widely understood but is often insufficiently stated – students are required to attend school regularly to benefit from their education. Missing out on lessons leaves children vulnerable to falling behind. Children with poor attendance tend to achieve less in both primary and secondary school. Failure to attend school will not only lead to scholarships being revoked but can also lead to senior students officially failing the school year. It is also important to note that enrolment maybe refused based on poor attendance.

It is the responsibility of the Head of School to ensure that attendance and punctuality are monitored regularly.

Discpline Policy

TBS cpre values are ‘Respect’ and ‘Responsibility’. We have a caring yet strong, enforced discipline policy that is implemented as needed. It is important to note that we will engage in the development of appropriate behaviour with student and expect the support of the family. Repeating inappropriate behaviour will lead to the student either being requested to leave during the year or refused enrolment for the next academic year.

Educational Visits and Off-site Activities Policy

We encourage teachers to undertake educationally valuable visits to sites within the United Kingdom and overseas, providing these do not unduly hinder the usual operation of the school and that the Health and Safety and welfare of students is paramount at all times. Before the school decides to arrange an educational visit, we consider educational objectives and how they are to be achieved.

Fire Safety Policy & Emergency Evacuation Procedures

The Policy is publicly available on the school website, the Family Handbook and is available upon request a copy. All who work, volunteer or supply services to our school have an equal responsibility to understand and implement this policy and its procedures both within and outside of normal school hours including activities away from school.

Mobile Phone & Electronics Policy

Whilst technology is embedded in our lives, TBS believe that it is also necessary for students to engage in note-taking ’the old fashioned way’ as it not only engages them in the process of learning but readies them for taking examinations.

COMPLAINTS POLICY AND PROCEDURE

Tarabya British Schools (TBS) is committed to ensuring that any staff member or parents at TBS has the right to lodge a complaint and to have their concerns addressed in ways that ensure access and equity, fairness, accountability, and transparency. TBS will provide a complaints management procedure that: • is simple and easy to use • is available to all faculty members and parents via the general info emails • ensures complaints are fairly assessed and responded to promptly • is procedurally fair and follows principles of natural justice OUR COMMITMENT If you make a complaint to TBS you can expect that we will: • treat you with respect • tell you what to expect while your complaint is being looked into • carry out the complaint handling process in a fair and open way • provide reasons for decisions that are made • protect your privacy 

WHAT CAN I MAKE A COMPLAINT ABOUT? You can make a complaint to TBS about the delivery of education and services. TBS outsources some of its services and works directly with service providers who provide front line services. We do not have the authority to directly investigate complaints about these organisations. However, If you have a complaint regarding one of our service suppliers, we recommend that you discuss the complaint with the SLT first before making an official complaint. 

PROCEDURES MAKING A COMPLAINT A person wishing to make a complaint may do so in writing or verbally to: • the Senior Leader unless you are making a complaint about this person • One of the Senior Managers with their relevant area of responsibility • the Chief Operating Officer. If the complaint is about: • a student, the complaint will normally be dealt with by the Counsellors and the Welfare Manager • a staff member, the complaint will normally be dealt with by the relevant manager • a senior staff member, the complaint will normally be dealt with by the Chief OperatingOfficer • the Chief Operating Officer, the complaint will normally be dealt with by the Chairman of TBS • Internal complaints, where a staff member makes a complaint concerning another staff member, will be dealt with in accordance with the Privacy Policy and Procedures of TBS • a product or service delivered by TBS or by an outside service provider the complaint will normally be dealt with by the relevant manager Written complaints may be sent to the Management Office. The relevant Manager will be responsible for receiving this correspondence and directing it to the appropriate person. PROCEDURE FOR COMPLAINTS MANAGEMENT The person managing the complaint will be responsible for: 1. Registering the complaint: • informing the complainant that their complaint has been received and providing them with information about the process and time frame 2. Investigating the complaint: • examining the complaint within 5 working days of the complaint being received • informing the complainant by letter within 10 working days of the complaint being received of what is being done to investigate and resolve it, and the expected time frame for resolution. As far as possible, complaints or appeals will be investigated and resolved within 15 working days of being received. If this time frame cannot be met, the complainant will be informed of the reasons why and of the alternative time frame for resolutio

3. Resolving the complaint: • making a decision or referring to the appropriate people for a decision within 15 working days of the complaint being received • Informing the complainant of the outcome and any options for further action if required RECORD KEEPING A register of complaints will be kept by TBS. The register will be maintained by the General Manager and will record the following for each complaint: • Details of the complainant and the nature of the complaint • Date lodged • Action taken • Date of resolution and reason for decision • Indication of complainant being notified of outcome • Complainant response and any further action The complaints register and files will be confidential, and access is restricted to the SLT Team and the Chief Executive.